Cookie Policy

Last updated: 2026

1. Who We Are

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2. What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work properly, work more efficiently, and to provide information to the website owner. Cookies are not harmful to your device and do not contain any personally identifiable information by themselves. They simply allow a website to recognise your device and remember certain information about your visit, such as your preferences or the contents of a shopping cart. In addition to cookies, we may also use other similar technologies such as:

• Web beacons (pixel tags): Small transparent images embedded in web pages or emails that allow us to track whether a page has been viewed or an email has been opened.
• Local storage: A browser feature that allows websites to store data on your device beyond the duration of a single session.
• Session storage: Similar to local storage but the data is cleared when you close your browser tab.

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3. Types of Cookies We Use

We use the following categories of cookies on our website:

3.1 Strictly Necessary Cookies

These cookies are essential for our website to function correctly. Without them, services you have requested cannot be provided. They include:

• Session cookies: Keep you logged in during your visit and maintain the contents of your application form
• Security cookies: Help protect our website and your data from fraudulent activity and cross-site request forgery (CSRF)
• Load balancing cookies: Ensure the website performs consistently during high traffic
• Cookie consent cookies: Remember your cookie preferences so we do not ask you again on every visit

These cookies do not store any personally identifiable information and are deleted when you close your browser (session cookies) or after a set period (persistent cookies).

3.2 Analytics and Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are the most and least popular, how visitors move around the site, and where visitors come from. All information collected by these cookies is aggregated and anonymised.

• Google Analytics: Tracks page views, session duration, bounce rate, traffic sources, and user journeys through our website. Data is anonymised before being stored. Google Privacy Policy
• Google Tag Manager: Manages and deploys tracking tags on our website without modifying code directly

If you do not allow these cookies, we will not know when you have visited our website and will not be able to monitor its performance.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalisation on our website. They may be set by us or by third-party providers whose services we have added to our pages. They help us remember your preferences so you have a better experience when you return.

• Remembering your selected country or language preference
• Remembering your destination country selection in our requirement checker
• Storing your progress through a multi-step application form
• Live chat and customer support tools

If you do not allow these cookies, some or all of these features may not function correctly.

3.4 Marketing and Advertising Cookies

These cookies are set through our website by our advertising partners. They may be used to build a profile of your interests and show you relevant advertisements on other websites. They work by uniquely identifying your browser and device.

• Google Ads (gclid, _gcl_au): Tracks conversions from our Google Ads campaigns and enables remarketing to previous visitors. Google Privacy Policy
• Facebook Pixel: Allows us to measure the effectiveness of our advertising on Facebook and Instagram, and to show relevant ads to people who have visited our website. Meta Privacy Policy
• Microsoft Advertising (uet): Tracks conversions from Microsoft Bing Ads campaigns

If you do not allow these cookies, you will experience less targeted advertising. You will still see advertisements but they may be less relevant to you.

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4. Specific Cookies We Use

The table below lists the specific cookies currently active on our website:

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5. How to Control Cookies

5.1 Cookie Consent Banner

When you first visit our website, you will see a cookie consent banner that allows you to accept or decline non-essential cookies by category. You can change your preferences at any time by clicking the “Cookie Settings” link in the footer of our website.

5.2 Browser Settings

You can also control cookies through your browser settings. Most browsers allow you to:

• View the cookies stored on your device
• Delete some or all cookies
• Block cookies from specific websites
• Block all third-party cookies
• Block all cookies (note: this will significantly affect website functionality)

Instructions for managing cookies in the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Edge

5.3 Opt-Out Tools

You can also opt out of specific third-party cookies using the following tools:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Google Ads: Google Ad Settings
• Facebook/Meta: Facebook Ad Preferences
• All advertising cookies: Your Online Choices (EU) or NAI Opt-Out (US)

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6. Impact of Disabling Cookies

Please be aware that disabling or refusing certain cookies may affect the functionality and performance of our website:

• Disabling strictly necessary cookies will prevent our website from working correctly and you will not be able to complete your order
• Disabling analytics cookies means we cannot improve our website based on visitor behaviour
• Disabling functional cookies means your preferences will not be saved between visits
• Disabling marketing cookies means you will see less relevant advertising but will still see advertisements

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7. Cookies and Your Privacy

Some of the cookies we use may process personal data such as your IP address or browsing behaviour. Where this is the case, our use of such cookies is governed by our Privacy Policy, which explains in full how we collect, use, and protect your personal data, and what rights you have in relation to that data. We ensure that any third-party providers whose cookies we use are subject to appropriate data processing agreements and comply with applicable data protection law including UK GDPR.

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8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or for other operational reasons. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we use cookies. Where changes are significant, we will notify you through our cookie consent banner when you next visit our website.

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9. Contact Us

If you have any questions about how we use cookies or about this Cookie Policy, please contact us: